Your all-round carefree service from Schiedel
See what Schiedel can do for you
At Schiedel, service is more than just a friendly voice on the phone or a nice “add-on” to the product being sold. Rather, our understanding of service is firmly linked to a strong demand for excellence in all areas. Service is an integral part of the overall Schiedel package, we offer to our partners, customers, suppliers, home owners and employees. We aim to continue to build and maintain these relationships.
Support
The first of our service pillars looks at supporting our target groups in day to day operations. Both professionals and end customers will find an array of tools at their disposal for the practical application of our products. They also have access to valuable background knowledge that makes it easier to choose the right system or product.
Training
The second pillar focuses on imparting know-how that enables our partners and customers to expand their knowledge. We conduct different types of training and cater to the needs of our customers. The professional empowerment of our stakeholders support in introducing our innovative technologies which can be applied.
Logistics
We call the third service pillar “Logistics”. This area includes – in the classic sense – our efforts to increase on-time delivery. As part of our service concept, we take the processes behind the term logistics a little broader. We support our customers with delivery on site, special requests, etc. We understand this to mean the coordination of customer contacts.
Technology
The most massive change in the service landscape is the increasing digitalization of service. Technology is the fourth pillar of our service concept. At Schiedel we continuously look at improving the overall customer experience. This has led us to introduce some unique tools for our customers such the BIM library for Architects or the Inspirator to visualise stoves.
Support
Our sales and service departments will be happy to advise you on our chimney and stove systems, and various possible solutions. It doesn’t matter which phase you are in. We can offer:
- Installer loyalty scheme
- Online guarantee registration
- Instant brochure downloads with no need for registration
- Free access to CAD DWG files
- Access to distributors near you
- Free quote service for installations
- Social media support for domestic and commercial applications
Training
We know it is important to provide our customers and partners with the information they need about our products and to help them update their skills when installing our products. That’s why we offer different types of training, conducted in different ways – both online and offline.
- Face-to-face training
- Product briefing
- Online webinars
- CPD online and offline sessions
- Video guides
Logistics
- Express delivery
Do you need your order particularly quickly? Then simply get in touch and we can advise on a quick timescale for urgent projects.
- Construction site check
Errors during unloading or damage during delivery – with our construction site check, we systematically check possible problems or any damage that has occurred according to a checklist we have defined beforehand.
Technology
It goes without saying that there is a recent boom in different technologies to help make the overall customer experience much better. At Schiedel we are continuously trying to bring something new & unique which can optimise our customer experience.
Installer Rewards
Whenever you register an installation with our easy to use, online guarantee registration portal, you will now accrue points based on the number of installations and installation type.
So, start to register your installations, taking full advantage of our Lifetime Guarantee on Flex and ICID, as well as guarantees on all our other ranges, and to start earning points 🙂